SHIPPING
We ship to all 50 states. Shipping charges will be added to your bill upon your agreement during the checkout process.
Preparation Time
Orders are usually shipped within 24-72 business hours and will be continuously processed Monday – Friday. Deliveries may take 3-7 business days. Unless you have opted for expedited shipping services, please allow the aforementioned amount of time for delivery.
Quantity limit
We limit orders to 30 yards per item per order. If your project requires more yardage you will need to split your purchase into multiple orders. A more favorable option for some would be to contact our parent company TVF which has served the wholesale fabric community since 1974. TVF can provide expert advice on larger orders and sell by the roll. Visit www.tvfinc.com or contact them here.
Sample Shipping
We know how important samples are in making an informed decision about your fabric, so we process samples within 1-3 days and will default to ship with USPS. No shipment tracking will be available for these orders. If you require shipment tracking or expedited delivery those shipping options will be provided at time of order. Orders that include both samples and fabric will default to normal shipping methods.
Expedited Shipping Services
All orders placed before 1 PM EST for expedited shipping services (including 2nd day air and 3 day select) will be shipped on the same day. All orders after 1 PM EST will be shipped on the following day. If there are any delays in expedited shipping services caused by the carrier, we will work together with the customer to resolve the issue to the best of our ability however we cannot make any guarantees as it is entirely up to the carrier for reimbursement.
Holidays
All holidays observed by shipping carriers will affect shipment delivery times. Please note that it is on the customer to be aware of these holidays and account for transit time. We do not hold accountability for missed delivery dates due to holidays and inclement weather.
If you have any questions or requests regarding your shipping, please contact us at Support@DIYardage.com
Return Policy and Requirements
We will accept any new, unused products within 30 days of the original purchase. No refunds will be issued on orders that are more than 30 days old.
Once a product is altered in any way, it is no longer eligible for return or credit.
All refund requests should be sent to our Customer Service team at Support@DIYardage.com or submitted through our contact us form. No refunds will be accepted or credited without a approval from our returns team. No exceptions. You should include your original packing slip in for identification with our returns team.
Once your return is received and inspected, we will send you an email to notify you that we have processed your return. We will also notify you of the approval or rejection of your refund. If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Shipping charges will not be credited for any returns. Buyer is responsible for all shipping charges, including return shipping.
Samples are highly encouraged to ensure you are getting the correct product, texture, and color; however, samples are non-refundable.